Refund policy

At GlobalSaver, we want you to shop with confidence. If you are not satisfied with your purchase, you may request a return within 30 days of delivery, subject to the conditions outlined below.

1. Return Eligibility

You may request a standard voluntary return within 30 days from the date the product is delivered.

To qualify for a return:

  • The product must be new, unused, uninstalled, and unaltered.
  • The product must be returned in its original manufacturer packaging, with all included accessories, labels, and documentation.
  • You must provide an order number or other valid proof of purchase.
  • The product must not be excluded from standard returns under this policy.

If items from the same order arrive separately, the 30-day return period is calculated from the delivery date of each item.

A return request submitted within the applicable 30-day period will be considered timely, even if our response or return authorization is issued later.

Returned products are subject to inspection before a refund is approved.

2. Electrical and Electronic Parts

Electrical and electronic parts may be returned within 30 days of delivery only if:

  • The original manufacturer's product packaging has not been opened.
  • Any original manufacturer's security seals remain intact.
  • The product has not been installed, connected, used, or altered.
  • All original accessories and documentation are included.

Opening the outer shipping carton does not, by itself, make a product ineligible for return.

These conditions apply to standard voluntary returns and do not restrict applicable rights relating to defective, damaged, incorrect, or misdescribed products.

3. Items Excluded from Standard Returns

The following items are generally not eligible for standard voluntary returns:

  • Custom-made, personalized, or special-order items clearly identified as non-returnable before purchase.
  • Products that have been installed, used, altered, or damaged after delivery.
  • Products requiring restricted or specialized return transportation, where a standard return cannot be safely or legally arranged.

Hazardous or restricted products may require special return instructions. Please contact GlobalSaver before attempting to ship these items.

Discounted items are not automatically excluded from returns unless specifically identified as final sale before purchase.

These exclusions do not override applicable consumer rights or remedies for defective, damaged, incorrect, or misdescribed products.

4. How to Request a Return

To request a return:

  1. Contact GlobalSaver Customer Support at shop@globalsautoparts.com or through our Contact Us page.
  2. Provide your order number, part number, and reason for the return.
  3. Wait for return authorization (RMA) and the applicable shipping instructions.
  4. Carefully package the product and send it to the designated return address.

We recommend using a trackable shipping service for customer-arranged returns.

Do not send returns to our business correspondence address or the address shown on the original shipping label unless specifically instructed to do so.

Returns shipped without prior instructions may experience processing delays. The RMA process does not limit any rights you may have under applicable law.

5. Return Shipping and Fees

GlobalSaver charges no restocking fees (0%).

For standard voluntary returns, including unwanted products, incorrectly ordered parts, or items that are no longer needed:

  • The customer is responsible for return shipping costs.
  • Original outbound shipping charges are non-refundable.
  • No restocking fee is deducted from an approved refund.

If an item arrives defective, damaged, or incorrect, or does not match its description due to an error attributable to GlobalSaver, please contact Customer Support.

For an eligible claim involving such an issue, GlobalSaver will arrange and pay for necessary return shipping or provide another appropriate resolution.

Any refund of original outbound shipping charges in these circumstances will be handled in accordance with applicable law and the nature of the issue.

5A. Incorrect Shipping Addresses, Unclaimed and Undeliverable Packages

Customers are responsible for providing a complete and accurate shipping address when placing an order, including any applicable apartment, unit, building, or suite number.

If a package is returned to GlobalSaver due to an incorrect or incomplete shipping address provided by the customer, failure to collect the package within the carrier's designated pickup period, or refusal of delivery, the following conditions apply:

  • The customer will receive a refund of the amount paid for the returned product, including applicable refundable sales tax, once the product has been received and inspected.
  • Original outbound shipping charges are non-refundable when the delivery failure is attributable to the customer.
  • No additional return-to-sender or handling fees will be deducted from the refund.

If delivery fails due to an error by GlobalSaver or the shipping carrier, we will provide an appropriate resolution, including a refund of the original shipping charges where applicable.

Once the returned product has been received in refundable condition and we have the information necessary to process the refund, we will inspect the item and initiate any approved refund within 7 business days, or sooner if required by applicable law.

The standard 30-day voluntary return period measured from delivery does not apply to packages that were never delivered to the customer.

These terms apply subject to applicable federal and state law. Nothing in this section limits any consumer rights or remedies that cannot lawfully be excluded.

6. Incorrect Parts and Vehicle Compatibility

Before ordering, customers should review the product's part number, specifications, and vehicle compatibility information.

If you order the wrong part or no longer need a product, you may request a return under the standard eligibility conditions.

If GlobalSaver supplies an incorrect item or materially misdescribes a product or its compatibility, please contact Customer Support so we can review and resolve the issue.

Nothing in this section excludes GlobalSaver's responsibilities under applicable law.

7. Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery and contact us as soon as reasonably possible if an item arrives damaged, defective, incomplete, or incorrect.

We may request photographs, packaging details, or other reasonable information to evaluate your claim.

Depending on the circumstances and applicable law, an eligible claim may be resolved through a replacement, refund, or other appropriate remedy.

Standard voluntary-return exclusions and shipping charges do not override applicable legal remedies for defective or incorrectly supplied goods.

Defects discovered after the standard return period may also qualify for assistance under applicable manufacturer warranty terms or other legal protections.

8. Refunds

After receiving and inspecting an eligible returned product, we will notify you whether the refund has been approved.

Once the returned product has been received in refundable condition and we have the information necessary to process the refund, we will inspect the item and initiate any approved refund within 7 business days, or sooner if required by applicable law.

For standard voluntary returns, the refund includes:

  • The amount actually paid for the eligible returned product, reflecting any applicable discounts.
  • Any refundable sales tax associated with that product.

Original outbound shipping charges are not refunded for standard voluntary returns.

Refunds are issued to the original payment method whenever possible. Additional processing time may be required by your bank or payment provider.

Any adjustments involving discounts or promotional offers will be made only as disclosed at the time of purchase and permitted by applicable law.

9. Exchanges

If you need a different part, please contact GlobalSaver Customer Support.

Exchanges depend on product availability and return eligibility. In some cases, you may need to return the original item and place a new order.

Our support team will explain the available options before you proceed.

10. Order Cancellations and Shipping Delays

If you need to cancel an order before shipment, please contact us as soon as possible.

Cancellation requests are subject to the order's processing and fulfillment status and applicable law.

If we cannot ship an order within the promised timeframe, we will provide the delay-consent, cancellation, and refund options required by applicable law.

When a full refund is required for an unshipped order, it will include the applicable original shipping and other refundable charges.

11. Manufacturer Warranty Claims

Manufacturer warranty claims are separate from standard voluntary returns.

GlobalSaver does not provide a separate product warranty. Where applicable manufacturer warranty coverage exists, we assist customers with warranty claims and replacement procedures in accordance with the manufacturer's terms.

The 30-day voluntary return period does not limit any rights available under an applicable manufacturer's warranty or applicable law.

For more information, please visit our Product Warranties page.

12. Your Legal Rights

Nothing in this policy excludes or limits rights or remedies that cannot lawfully be excluded under applicable federal or state law, including any applicable implied warranty rights.

This policy applies subject to the laws governing the transaction. Return conditions disclosed at the time of purchase will apply to that purchase, except where applicable law requires otherwise.

Customers may request a copy of this Return and Refund Policy from GlobalSaver Customer Support.

13. Contact Information

For returns, refunds, cancellations, or questions about an order, please contact:

GlobalSaver AutoParts LLC

Customer Support: shop@globalsautoparts.com

Contact

Return shipping instructions and the appropriate return address will be provided after contacting Customer Support.

Please include your order number and the relevant part number when submitting a request.